Shipping policy
Omidiran African Arts Shipping Policy
Effective Date: April 1, 2023
Introduction
At Omidiran African Arts, we strive to provide an exceptional shipping experience for our customers. This Shipping Policy outlines the various shipping options and timeframes, as well as our policies regarding international shipping, order tracking, and returns.
By using our Website and placing an order, you agree to the terms of this Shipping Policy. If you do not agree with any part of this policy, please refrain from using our Website.
- Shipping Options and Timeframes
We offer standard shipping to meet your needs:
Estimated delivery within 5-7 business days (within Canada) or 10-15 business days (international) after your order is your order is processed and shipped.
Please note that shipping timeframes are estimates and may vary depending on factors such as shipping destination, carrier delays, and customs processing for international orders.
- International Shipping
We ship worldwide, with some exceptions. Please note that international customers are responsible for any import duties, taxes, and fees that may be incurred during customs clearance. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer.
- Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the status of your shipment on the carrier's website.
- Returns and Exchanges
We want you to be satisfied with your purchase. If you need to return or exchange an item, please refer to our Return Policy for detailed information on how to initiate a return or exchange.
- Damaged or Missing Items
In the event that your order arrives damaged or with missing items, please contact our customer service team immediately at omidiranafricanarts@gmail.com. We will work with you to resolve the issue as quickly as possible.
- Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. Any additional fees incurred due to an incorrect address will be the responsibility of the customer.
We reserve the right to update or modify this Shipping Policy at any time, and we will notify you of any significant changes.